Refund policy
Returns and Refunds Policy
Our Commitment
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons:
- Personal care items
- Intimate or sanitary goods
- Perishable goods
- Custom or personalised items
How to Return an Item
To initiate a return, please contact us at [your email address] with your order number and reason for return. We'll provide you with return instructions and a return address.
Please note: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company (it may take some time before your refund is officially posted)
- Contact your bank (there is often processing time before a refund is posted)
- If you've done all of this and still have not received your refund, please contact us at [your email address]
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [your email address].
Damaged or Defective Items
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and make it right.